For shipments in Metropolitan France, delivery is ensured using So Colissimo services (classic delivery within 48 to 96 hours).


International delivery is ensured thanks to the Colissimo Expert International and Colissimo Expert Outre Mer services (variable time internationally). All orders are processed and dispatched within 48 hours maximum (excluding Saturdays, Sundays and public holidays). To find out more about delivery times, we invite you to contact our customer service by email:


If you are not satisfied with the product purchased, By the Charmettes undertakes to exchange it or reimburse you within 30 days. You have a period of 14 days from the date of receipt to return the products to us. The shipping and return costs will then be at your expense.

The products must be returned in their original condition and packaging, accompanied by a copy of the invoice, to the following address:

By the Charmettes

Customer service

64 bd Hébert

35400 Saint-Malo


close Shopping Cart

New Account Register

Already have an account?
Log in instead Or Reset password